On Wed, 15 Aug 2007 18:25:04 +0100, chilly put finger to keyboard and
typed:
The Todal wrote:
wrote:
I'd like to take the issue further and ask for evidence of the liquid
damage eg photo's of the corrosion or damage to the components, but I
suspect me paying the £17.35 will only get me a standard letter saying
there's evidence of liquid damage and maybe showing the red dot. Any
advice on wording or the line to take when writing my complaint would
be gratefully received
I wonder if the dot turns red if the phone is in a humid room (eg a
bathroom after someone has had a shower) or a humid pocket of a shirt
when someone has been sweating a lot.
If your son is sure that he did not submerge the phone in water or leave
it out in the rain, then I think you should insist on a refund from the
supplier. I'd just buy another one, and claim the purchase cost of the
old one from them by (if necessary, and after a suitable ultimatum)
suing using Money Claim Online.
Any corrosion or damage to the components is likely to be hidden. And so
not obvious to the layman.
I was not aware that mobile phones contain such indicators, but I can
understand why the manufactures feel they are necessary.
No one is going to confess to soaking their mobile phone when sending it
in for warranty repair!!
Look at it this way before you waste money on Money Claim Online. They
have proof that it has been soaked (the red dots). Can you provide any
proof that its has not?
The OP doesn't need to prove that it has not. The SOGA is quite
explicit in this respect: if a fault develops within 6 months of
purchase then the onus is on the supplier to prove that it was not an
inherent fault, not on the purchaser to prove that it was. It may well
be that the red dot is considered sufficient proof should it go to
court, but if so then the supplier will have to provide that proof on
request - they cannot get away with charging the OP for it.
Mark
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