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Old August 17th 07, 04:25 PM posted to uk.legal.moderated
David Hearn
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Posts: 135
Default Warranty claim rejected due to "Liquid Damage" exclusion

Mark Goodge wrote:
On Thu, 16 Aug 2007 22:15:06 +0100, Peter Parry put finger to keyboard
and typed:

On Thu, 16 Aug 2007 20:40:04 +0100, Mark Goodge
wrote:

On Thu, 16 Aug 2007 12:35:10 +0100, Peter Parry put finger to keyboard
and typed:
That the
owner claims they can't recall ever getting it even slightly damp
(very few ever do for some reason or other) isn't hugely convincing
when the seller has objective evidence of liquid within the phone.
The seller is claiming to have objective evidence of liquid within the
phone, but the seller has not yet provided that evidence to anyone
else.

"The phone has fitted as standard a chemical indicator which turns
red in the presences of aqueous liquids. It requires liquid, not
merely moisture to do so. When the phone was inspected the liquid
detectors were red, indicating that an aqueous liquid had been
present and this is the most likely cause of the failure"

They have already told the buyer that. What other evidence do you
think is necessary?


Either a photograph of said red detectors, or returning the phone to
the customer so that the customer can see it for himself.


A paranoid person would then say they'd exposed it to water before
returning/photographing it.

D

 

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