Can anyone help on this. My parents bought a Bed heated Mattress
Cover from Aros two weeks ago, and they are insisting that only one
side is heating- ie its faulty. took it back to the store with thr
receipt, and Customer assistant said that "Due to health issues
certain items were not covered by the 30 days return policy and this
item could only be repaired or replaced- not refunded.". Can I insist
on a refund ???
Thanks

wrote in message
...
Can anyone help on this. My parents bought a Bed heated Mattress
Cover from Aros two weeks ago, and they are insisting that only one
side is heating- ie its faulty. took it back to the store with thr
receipt, and Customer assistant said that "Due to health issues
certain items were not covered by the 30 days return policy and this
item could only be repaired or replaced- not refunded.". Can I insist
on a refund ???
Thanks

I would have thought that 2 weeks falls within a "reasonable time" for such
an item, so they can demand their money back.

Jeff

wrote:
Can anyone help on this. My parents bought a Bed heated Mattress
Cover from Aros two weeks ago, and they are insisting that only one
side is heating- ie its faulty. took it back to the store with thr
receipt, and Customer assistant said that "Due to health issues
certain items were not covered by the 30 days return policy and this
item could only be repaired or replaced- not refunded.". Can I insist
on a refund ???
Thanks

Yes they can have a refund, this is specifically covered in their terms and
conditions, after a month they repair or replace, before a month anything
can go back, even 'personal' items.

I know this because I did the EXACT same thing with a faulty electric
blanket at Argos at the end of last year.

I would print their own terms and conditions and go back straight away
HTH

Can anyone help on this. My parents bought a Bed heated Mattress
Cover from Aros two weeks ago, and they are insisting that only one
side is heating- ie its faulty. took it back to the store with thr
receipt, and Customer assistant said that "Due to health issues
certain items were not covered by the 30 days return policy and this
item could only be repaired or replaced- not refunded.". Can I insist
on a refund ???


Take a look here. It should give you the answers.

http://www.berr.gov.uk/whatwedo/cons...page38311.html

Peter Crosland

"Mrcheerful" wrote in message
om...
wrote:
Can anyone help on this. My parents bought a Bed heated Mattress
Cover from Aros two weeks ago, and they are insisting that only one
side is heating- ie its faulty. took it back to the store with thr
receipt, and Customer assistant said that "Due to health issues
certain items were not covered by the 30 days return policy and this
item could only be repaired or replaced- not refunded.". Can I insist
on a refund ???
Thanks

Yes they can have a refund, this is specifically covered in their terms
and conditions, after a month they repair or replace, before a month
anything can go back, even 'personal' items.

I know this because I did the EXACT same thing with a faulty electric
blanket at Argos at the end of last year.

I would print their own terms and conditions and go back straight away
HTH

And whether or not it is in their terms and conditions, if an item has
become fundamentally defective after just 2 weeks you still have your right
to reject the item and insist on a refund. There has been much debate here
about how long you have before you lose your right to reject an item. But
two weeks certainly doesn't strike me as excessive.

wrote in message
...
Can anyone help on this. My parents bought a Bed heated Mattress
Cover from Aros two weeks ago, and they are insisting that only one
side is heating- ie its faulty. took it back to the store with thr
receipt, and Customer assistant said that "Due to health issues
certain items were not covered by the 30 days return policy and this
item could only be repaired or replaced- not refunded.". Can I insist
on a refund ???

That 30 day return policy applies to items that the customer decides he does
not want for whatever reason. It cannot apply to items that are faulty
where a statutory 6 month period applies.

On Wed, 26 Nov 2008 00:26:42 -0800 (PST),
"
wrote:

Can anyone help on this. My parents bought a Bed heated Mattress
Cover from Aros two weeks ago, and they are insisting that only one
side is heating- ie its faulty. took it back to the store with thr
receipt, and Customer assistant said that "Due to health issues
certain items were not covered by the 30 days return policy and this
item could only be repaired or replaced- not refunded.". Can I insist
on a refund ???
Thanks

Yes. The Argos employee your parents spoke to was incorrectly
thinking of their policy of allowing the return of an *unwanted* item.
Your parents are in a completely different position because they are
returning the item due to the fact that it is faulty, not because they
have changed their mind.

--
Cynic

On Wed, 26 Nov 2008 11:54:55 -0000, "M.I.5¾"
wrote:


wrote in message
...
Can anyone help on this. My parents bought a Bed heated Mattress
Cover from Aros two weeks ago, and they are insisting that only one
side is heating- ie its faulty. took it back to the store with thr
receipt, and Customer assistant said that "Due to health issues
certain items were not covered by the 30 days return policy and this
item could only be repaired or replaced- not refunded.". Can I insist
on a refund ???

That 30 day return policy applies to items that the customer decides he does
not want for whatever reason. It cannot apply to items that are faulty
where a statutory 6 month period applies.


There is no "statutory" period that applies in this sense.

The only statutory significance to 6 months is that any fault that
occurs within that period will be assumed to have been inherent unless
the retailer can show otherwise.
--
Alex Heney, Global Villager
Never underestimate the power of human stupidity.
To reply by email, my address is alexATheneyDOTplusDOTcom

"Alex Heney" wrote in message
...
On Wed, 26 Nov 2008 11:54:55 -0000, "M.I.5¾"
wrote:


wrote in message
...
Can anyone help on this. My parents bought a Bed heated Mattress
Cover from Aros two weeks ago, and they are insisting that only one
side is heating- ie its faulty. took it back to the store with thr
receipt, and Customer assistant said that "Due to health issues
certain items were not covered by the 30 days return policy and this
item could only be repaired or replaced- not refunded.". Can I insist
on a refund ???

That 30 day return policy applies to items that the customer decides he
does
not want for whatever reason. It cannot apply to items that are faulty
where a statutory 6 month period applies.


There is no "statutory" period that applies in this sense.

The only statutory significance to 6 months is that any fault that
occurs within that period will be assumed to have been inherent unless
the retailer can show otherwise.
Then surely there is a statutory period. They are claiming that the blanket
is faulty.

"Alex Heney" wrote in message
...
On Wed, 26 Nov 2008 11:54:55 -0000, "M.I.5¾"
wrote:


wrote in message
...
Can anyone help on this. My parents bought a Bed heated Mattress
Cover from Aros two weeks ago, and they are insisting that only one
side is heating- ie its faulty. took it back to the store with thr
receipt, and Customer assistant said that "Due to health issues
certain items were not covered by the 30 days return policy and this
item could only be repaired or replaced- not refunded.". Can I insist
on a refund ???

That 30 day return policy applies to items that the customer decides he
does
not want for whatever reason. It cannot apply to items that are faulty
where a statutory 6 month period applies.


There is no "statutory" period that applies in this sense.

The only statutory significance to 6 months is that any fault that
occurs within that period will be assumed to have been inherent unless
the retailer can show otherwise.


Then that 6 month period is, ergo, a statutory period.

My response was as complicated as it needed to be for the OP's purposes.