"Debbie" wrote in message
...
HI,

My 23 year old son cancelled an Orange mobile phone contract and took
out a new Vodaphone one at a Carphone Warehouse store in August 2006.
When he didn't get a bill for 6 weeks, he tried to check his bill by
phone and online, and was unable to access his account.

snip

He wants to write a strongly worded letter to Vodaphone to do three
things:
(1) To sort this out so that his account is separated from hers
permanently and completely
(2) To arrange for her to be refunded the payments she has made
(3) To request compensation for their casual treatment of his private
data.

Please, can anyone advise? He has agreed not to do anything until
I've checked here. I'd like to know what action we should take,
which particular legislation they are in breach of, and how to ensure
that this doesn't happen again.

For Vodafone's Data Protection Policy see:

http://online.vodafone.co.uk/dispatc..._oss=complaint

or http://preview.tinyurl.com/tt769 (this gives a preview of the URL before
the person is redirected to the URL itself)

"If you believe that Vodafone Limited is in breach of UK data protection
law, you should put your complaint in writing to the Data Protection Manager
at the address below, setting out your case.
If you have any enquiries about Vodafone Limited's data protection or
privacy practices, you should put your enquiry in writing to the Data
Protection Manager at the address below or to

Data Protection Manager, Vodafone Limited, Baird House - Second Floor, The
Connection, Newbury, Berkshire RG14 2FN

Nick

Hi,

Thanks to all who contributed to my question about Vodaphone, confused
identities and data protection. Identical copies of a carefully
worded letter were sent off today, recorded delivery, to Customer
Complaints, the Chief Exec and the Data Controller, asking for a
written response in 21 days.

Your advice is very much appreciated.

Debbie

--
Debbie posting as Debbie

Thanks to all who contributed to my question about Vodaphone, confused
identities and data protection. Identical copies of a carefully
worded letter were sent off today, recorded delivery, to Customer
Complaints, the Chief Exec and the Data Controller, asking for a
written response in 21 days.

Well done! Let us know what happens.

Peter Crosland

"Debbie" wrote in message
...
Hi,

Thanks to all who contributed to my question about Vodaphone, confused
identities and data protection. Identical copies of a carefully
worded letter were sent off today, recorded delivery, to Customer
Complaints, the Chief Exec and the Data Controller, asking for a
written response in 21 days.

Note the Data Controller is Vodafone. See
http://www2.essex.ac.uk/rm/dp/dpdefs.shtm where the University of Essex is
described as the Data Controller.

Also the Data Protection Act
http://www.opsi.gov.uk/acts/acts1998/80029--b.htm

Having said that http://www.dca.gov.uk/ccpd/faqdp.htm#3a says that:

"3. How do I make a request?
You should write to the 'Data Controller' at the organisation holding your
data."

As per their website (and my previous post) I would also write specifically
to:

Data Protection Manager, Vodafone Limited, Baird House - Second Floor, The
Connection, Newbury, Berkshire RG14 2FN

Nick